Refund & Cancellation Policy

This policy explains when you can cancel, when a refund is due, and how long it takes.

Subscriptions

You may cancel a subscription at any time from your account. Cancellation stops the next renewal; your access continues until the end of the period you have already paid for, and it is not cut short.

Within 7 days of a first purchase — if you have not made substantial use of the paid features, contact us and we will refund the payment in full.
After 7 days, or after substantial use — the current period is generally non-refundable, because reports are generated and delivered immediately on request.
Renewals — if an automatic renewal takes you by surprise and you have not used the service in the new period, contact us within 7 days of the charge and we will refund it.

Consultations with astrologers

Before the astrologer accepts — cancel a pending request at no charge. Nothing is billed until the astrologer accepts.
Technical failure — if a session cannot proceed because of a fault on our side, the amount charged is refunded to your wallet in full.
After a completed session — consultations are a delivered service and are not routinely refundable. If the astrologer did not appear, or the session was materially not as described, contact us within 48 hours and we will investigate and refund where the complaint is upheld.

Wallet top-ups

Unused wallet balance can be refunded to the original payment method on request. Balance already spent on completed consultations cannot be refunded except under the circumstances above.

Reports and one-off purchases

Detailed reports are generated and delivered immediately, so they are not refundable once produced — except where a technical fault prevented delivery, or the report was not generated at all.

How to request a refund

Email support@vedajyotish.com from the address registered to your account, including:

the email or mobile number on the account;
the date and amount of the payment;
a short description of the problem.

We acknowledge requests within 2 business days and aim to reach a decision within 7 business days.

How refunds are paid

Approved refunds are returned to the original payment method. Once we issue a refund, your bank or card provider typically takes a further 5–10 business days to post it. Wallet refunds are credited immediately.

Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback — it is almost always faster. Accounts subject to a chargeback may be suspended while the matter is resolved.

Statutory rights

Nothing in this policy affects any rights you have under consumer law that cannot be excluded or limited.

Contact

support@vedajyotish.com